Privacy policy
This policy explains what SeeInsideBox (“we”) collects, why, and how long we keep it. It applies to our website, order forms, messaging channels, and inspection service.
1. What we collect
| Category | Examples | Why |
|---|---|---|
| Contact details | Name, email, WhatsApp number, country | To quote, confirm, and deliver |
| Order details | Item description, seller name/link, order number, declared value | To match the parcel and prepare the report |
| Logistics data | Tracking numbers, addresses, carrier records | To receive, forward, or return the parcel |
| Media | Video, photos, measurements, condition notes | To create your evidence pack |
| Payment data | Transaction ID, amount, status | To process payment and prevent fraud |
| Technical data | IP address, browser type, pages visited | To keep the site secure and improve it |
2. What we do not collect
We do not ask for your seller's passwords, your marketplace credentials, or your full card number. Payments are processed by PayPal; we receive a transaction confirmation, not your card details.
3. How we use it
- To provide the service, including receiving, filming, storing, forwarding and returning.
- To communicate about your order and respond to questions.
- To process payments, refunds, and disputes.
- To comply with tax, customs, accounting, and anti-fraud obligations.
- To improve our process and, in aggregate, our service.
We do not sell personal data. We do not use your item footage in public marketing without written permission.
4. Who we share it with
- Payment providers (PayPal) to process payment and disputes.
- Carriers and forwarders to move the parcel to the address you provide.
- Hosting and storage providers that hold the website and private files.
- Professional advisers (lawyer, accountant, insurer) where necessary.
- Authorities where required by law or to address suspected prohibited goods.
We share the minimum necessary. We do not share your identity with your seller unless you ask us to or the logistics requires it.
5. Where data is stored
Our operations are in China. Some service providers (hosting, payments) may process data outside China. Where required, we use appropriate safeguards for cross-border transfers. If you are in the EEA or UK, you have the rights described below.
6. How long we keep it
| Data | Retention |
|---|---|
| Order and payment records | Up to 7 years, for tax and accounting |
| Video, photos, reports | 90 days after delivery by default, or the period stated in your tier |
| Raw files (Prove) | 90 days after delivery, then deleted |
| Chat and email | Up to 24 months |
| Website analytics | Up to 14 months |
We may keep records longer if required by law or to resolve a dispute.
7. Your rights
Depending on where you live, you may have the right to access, correct, delete, restrict, or object to the processing of your data, and to receive a portable copy. You may also withdraw consent where processing is based on consent. To exercise a right, email [email protected]. We respond within 30 days. You may complain to your local data protection authority.
8. Security
We use access-controlled storage, private links, unique file IDs, and hash verification. No system is perfectly secure; if a breach affects your data, we will notify you and the relevant authority as required.
9. Cookies
The site does not use advertising cookies. It may use a small local-storage value to remember your language choice. If we add analytics later, we will update this policy and, where required, ask for consent.
10. Children
The service is for businesses and adults. We do not knowingly collect data from anyone under 16.
11. Changes and contact
We may update this policy; the effective date at the top will change. Questions: [email protected].